Refund Policy

Last updated: September 23, 2026

How refunds work

• You set the price for your file.
• You decide and communicate your refund policy to your buyers.
• If a buyer requests a refund, you handle that request through your connected Stripe account.
• Stripe processes the payment reversal when a refund is issued.

Chargeback disputes

If a buyer disputes a charge through their bank, Stripe may contact the connected seller and provide an opportunity to submit supporting evidence such as payment records or delivery information.

QuickAsset platform fees

QuickAsset's policy is that the 5% platform fee is non-refundable unless required by law or QuickAsset expressly approves a fee refund. Stripe technically supports refunding application fees, but a buyer refund does not create an automatic right to a refund of the QuickAsset platform fee.

Questions?

Email engage@socialstreammanager.com for help with a specific refund case.